At Silent Cosmeceuticals, operated by Silent Enterprises Private Limited, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines the terms and conditions related to delivery of products purchased through our website and other platforms (collectively, the “Platform”).

1. Shipping Locations

  • We currently ship across India.

  • If your location is not serviceable by our delivery partners, you will be informed at checkout or via customer support.

2. Processing Time

  • Orders are typically processed and shipped within 1–3 business days of payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • In case of delays due to high demand, stock unavailability, or unforeseen circumstances, you will be notified via email/phone.

3. Delivery Time

  • Standard delivery within India usually takes 3–7 business days from the date of dispatch, depending on your location.

  • Remote or rural areas may require additional delivery time.

  • Estimated delivery timelines are provided at checkout but are not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you confirm your order.

  • We may offer free shipping promotions on select products or for orders above a certain value.

5. Order Tracking

  • Once your order is dispatched, you will receive an email/SMS/WhatsApp notification with tracking details.

  • You can track your order status using the link provided.

6. Delayed or Failed Deliveries

  • We are not liable for delays caused by courier partners, natural disasters, strikes, or unforeseen events beyond our control.

  • If a delivery attempt fails due to incorrect/incomplete address or unavailability of the customer, additional re-delivery charges may apply.

7. International Shipping

  • Currently, we do not ship outside India.

  • International shipping may be introduced in the future and will be updated in this policy.

8. Damaged, Missing, or Incorrect Items

  • If your order arrives damaged, with missing items, or incorrect products, please notify us within 48 hours of delivery at info@silentcosmeceuticals.com or +91 89216 95627.

  • Claims submitted after this period may not be eligible for replacement or refund.

9. Contact Us

For questions or assistance regarding shipping, please reach out to us:

Silent Enterprises Private Limited
Email : info@silentcosmeceuticals.com
Call : +91 89216 95627
Address : Pathanamthitta, Kerala