Refund and Returns Policy - silent Cosmeceuticals

At Silent Cosmeceuticals, operated by Silent Enterprises Private Limited, we value your trust and strive to ensure complete satisfaction with every purchase. If you are not entirely happy with your order, this policy outlines the conditions and timelines under which returns, refunds, and replacements are accepted.

1. Eligibility for Returns & Replacements

Products are eligible for return/replacement only if they are:

Damaged during delivery.
Incorrect or missing items.
Defective in manufacturing.

Conditions:

Products must be unused, unopened, and in their original packaging.
Return requests must be raised within 7 days from the date of delivery.

Not Eligible for Return:

Opened, used, or partially consumed items.
Products without original packaging or tampered seals.
Items purchased during clearance or promotional sales (unless damaged/defective).

2. Return/Replacement Request Process

Customers must raise a request within 7 days of delivery by contacting us at info@silentcosmeceuticals.com or+91 89216 95627.
Provide the following details:
- Order ID.
- Reason for return/replacement.
- Clear images of the product and packaging.
Our support team will review the request within 2 business days and confirm eligibility.

3. Refund Policy

Refunds will be processed only if:
- The returned product meets our eligibility criteria.
- Replacement is not possible due to stock unavailability.
Refunds will be credited to the original payment method within 7–10 business days after the returned item passes quality checks.
Shipping charges (if any) are non-refundable.

4. Exchange/Replacement Policy

Once the returned product is received and inspected, approved replacements will be shipped and delivered within 7-10 business days.
If the requested product is out of stock, customers can:
- Choose an alternate product of equal value, or
- Opt for a refund as per the above refund policy.

5. Non-Returnable Items

The following items cannot be returned, refunded, or exchanged:

Opened or used cosmetics and skincare products.
Products under “final sale” or “no-return” promotions.
Gift cards, vouchers, or free products received during promotions.

6. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
We will arrange for a pickup (if serviceable) or request you to ship it back.
A replacement/refund will be processed as per your preference.