Privacy Policy - silent Cosmeceuticals

Silent Cosmeceuticals (“we,” “our,” “us”), operated and maintained by Silent Enterprises Private Limited, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, online store, or related services (collectively, the “Platform”).

By accessing our Platform or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, billing/shipping address.
Payment Information: Limited details related to payment methods (processed securely via third-party payment gateways; we do not store your complete card/bank details).
Usage Data: IP address, browser type, operating system, device details, and browsing behavior on our Platform.
Communications: Any messages, reviews, or feedback you provide to us.

2. How We Use Your Information

We use your information for purposes including but not limited to:

Processing and fulfilling your orders.
Providing customer support and responding to inquiries.
Sending transactional updates (order confirmations, shipping notifications).
Improving our products, services, and website functionality.
Sharing promotional offers, newsletters, or marketing communications (only if you consent).
Complying with legal, regulatory, and tax requirements.

3. Sharing of Information

We respect your privacy and do not sell or rent your personal information. However, we may share your information with:

Service Providers: Courier partners, payment processors, and IT service providers to fulfill your orders.
Legal Authorities: If required by law, regulation, or court order.
Business Transfers: In case of mergers, acquisitions, or restructuring, customer information may be transferred as part of business assets.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content.
You can disable cookies via your browser settings, though some features of the Platform may not function properly.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed 100% secure, and we cannot ensure absolute data security.

6. Your Rights

Depending on applicable laws, you may have rights to:

Access, correct, or update your personal information.
Request deletion of your personal data (subject to business/legal requirements).
Opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly.
Restrict or object to processing of your personal data in certain situations.

7. Children’s Privacy

Our Platform and products are not directed towards individuals under 18 years of age.
We do not knowingly collect personal data from minors. If we discover such data has been provided, it will be deleted immediately.

8. International Users

Our Platform is operated in India. If you access it from outside India, you consent to the transfer and storage of your data in India, subject to local laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
Continued use of our Platform constitutes acceptance of the updated Privacy Policy.