Terms and Conditions - silent Cosmeceuticals

Welcome to Silent Cosmeceuticals. By accessing or purchasing from our website and platforms, you agree to comply with the following Terms & Conditions (“Terms”). Please read them carefully before using our services.

This website and its operations are owned, managed, and maintained by Silent Enterprises Private Limited, a company incorporated under the laws of India.

1. General

These Terms govern your use of our website, online store, and all products/services offered under the Silent Cosmeceuticals brand.
Silent Enterprises Private Limited reserves the right to amend or update these Terms at any time. Changes will be posted on this page and are effective immediately upon posting.
By continuing to use our website or purchase products, you agree to the revised Terms.

2. Eligibility

You must be at least 18 years of age to place an order.
If you are under 18, you may only use our services under the supervision of a parent or legal guardian.

3. Product Information & Usage

Our products are Ayurvedic and cosmetic in nature, designed for external use only.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
All ingredient details and descriptions provided are for general informational purposes only. Individual results may vary.
Customers with skin sensitivities, allergies, or medical conditions should consult a healthcare professional before using our products.
By purchasing, you agree to use the products responsibly and as directed.

4. Orders & Payments

Orders are accepted only through our official website or authorized platforms.
You agree to provide complete, accurate, and up-to-date information while placing an order.
Payments must be made through secure gateways as specified on our website.
Silent Enterprises Private Limited is not responsible for payment failures arising due to third-party gateway issues.
Prices are subject to change without prior notice.

5. Shipping & Delivery

Orders are processed and dispatched within the timelines mentioned on our website.
Delivery times may vary based on location, courier availability, or external factors beyond our control.
Silent Cosmeceuticals is not liable for delays caused by courier partners, natural events, or other unforeseen circumstances.

6. Returns, Refunds & Cancellations

Due to the personal care nature of our products, returns are not accepted once a product is opened or used.
Returns are allowed only if the product delivered is incorrect, damaged, or defective, subject to inspection and verification.
Refunds, if approved, will be processed and credited to the original payment method within 7–10 working days.
Order cancellations are only accepted before the order is dispatched.

7. Intellectual Property

All trademarks, product names, packaging, content, website design, and formulations are the intellectual property of Silent Enterprises Private Limited.
Any unauthorized reproduction, distribution, or use of this material is strictly prohibited.

8. Limitation of Liability

Silent Enterprises Private Limited shall not be held responsible for any direct, indirect, incidental, or consequential damages arising out of the use or misuse of our products.
Users are solely responsible for determining the suitability of products for their needs.

9. Privacy & Data Protection

Your personal information will be collected, processed, and stored in accordance with our Privacy Policy.
We do not sell or rent customer data to third parties. Information may be shared only with trusted service providers (such as courier partners) to fulfill your order.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.